Allied Mobile Service Team hits the road in Western Commercial’s new Mercedes-Benz Sprinters
Allied Vehicles Group, the UK’s leading supplier of adapted and special purpose vehicles, has launched a new fleet of mobile service and repair vans supplied by Mercedes-Benz Retailer Western Commercial.
Sprinters are branded by aftermarket company Allied Autocare. They are assigned to engineers who provide on-site maintenance for customers of other divisions of the Allied Vehicles group, including Allied Mobility, which provides adapted vehicles under the Motability programme, Cab Direct, specialists in taxi conversions, and the dedicated minibus sales division The Minibus Centre.
The new vans are all mid-length, high-roof L2 Sprinter 315 CDI variants. Six are already on the road, while 14 more are being fitted with shelving systems for tools and spare parts in Allied’s own workshops.
26 others – eight of which will be dedicated to a parts delivery service – are on order for delivery in 2022. They replace the existing Allied fleet, which will become 100% Mercedes-Benz.
Michael Robertson, Head of Mobile Fleet, said: “The first consideration for a mobile service fleet is to have the most reliable vehicles, with the best service support available – the last thing we want, it’s that a technician can’t reach a customer because our own van is down.
“These are our first Sprinters, but we know that Mercedes-Benz vans are built to extremely high standards. We have experience selling the Vito Taxi model through our Cab Direct brand, and we consistently receive excellent feedback from customers across the UK.
He continued: “The Mercedes-Benz Vans assistance package is also the best in the industry. Our Sprinters come with a three-year unlimited mileage warranty and MobiloVan cover, which includes 24/7 breakdown assistance.
“This industry-leading support, along with the reduction in downtime and running costs we expect from our Sprinters, were key reasons for our decision to work with Mercedes-Benz.”
Robertson also praised Mercedes Morrell, Western Commercial’s fleet sales manager. “The period in which we have been discussing, ordering and beginning to take delivery of these vehicles has seen not only the COVID 19 pandemic but also the global shortage of semiconductors, which has caused some difficulties in supply chains. vehicles,” he said.
“Mercedes has been very responsive throughout. They have kept us fully informed, delivered our new vans on time and are in close and regular contact. The high level of customer service we have received is very reassuring.
Allied’s Sprinters are powered by fuel-efficient 2.0-litre diesel engines that generate 150hp and 340Nm of torque and drive through the rear wheels. Front-wheel-drive and all-wheel-drive versions are also available.
Vehicle specifications include driver aids such as cruise control, rear sensors and rear view cameras. The MBUX infotainment system includes Bluetooth, satellite navigation and a voice recognition system which is triggered by the voice command “Hey Mercedes”.
“Our mobile technicians spend a lot of time on the road, so having a comfortable, well-equipped cab is very important,” Robertson said. “The Sprinter is a clear winner in this regard, with excellent build quality and a premium feel.
“The ‘Hey Mercedes’ function is a very useful tool. Co-workers use it to make hands-free calls throughout the day, saving them the hassle of manually tracing contacts and making their lives easier while they work. Rear-view cameras and sensors also help during maneuvers and should help limit damage from minor accidents.
Simon Murray, Western Commercial Van Sales Manager, added: “We have worked with Allied Vehicles Group for many years and have developed a strong relationship based on our commitment to high service levels, understanding our customers’ businesses and the provision of high quality vehicles. We are therefore naturally delighted to strengthen this partnership by supplying the first Sprinters to wear the colors of Allied.
The Allied Vehicles Group was established in 1993 and is now the UK’s leading supplier of adapted and special purpose vehicles. The Allied Autocare division specializes in UK-wide mobile servicing and brings its vehicle servicing expertise directly to the doorsteps of its wheelchair-accessible and special-purpose vehicle customers. The vans will also be used to service and repair taxis and private hire vehicles, either at customers’ premises or at the roadside.