Australians more optimistic about their mobile service

Always coming the raw shrimp, just less often

A new report from Australia’s telecommunications watchdog recorded almost 80,000 complaints about phone and internet services in the last financial year.

The watchdog pointed out that the nation made up of British convicts, who are not normally so late to come forward, are apparently a third less likely to moan than last year.

Of course, part of that could be because they’ve been locked up for a good part of the year, due to covid, so they’ve probably calmed down a bit, or needed their cell phones less. After all, there would be fewer backcountry squatters wondering why they can’t get service at Fettered Dingo’s Kidney, than normal.

According to the Telecommunications Industry Ombudsman (TIO) report, mobile services represent the largest proportion of complaints, with 39.7% of all complaints.

Poor mobile coverage is also the only top 10 issue that has increased year over year, with a 6.1% increase in complaints. Additionally, the TIO found that the remaining issues in the top 10 decreased in the 2021-22 fiscal year.

The states with the largest increases in poor mobile coverage are Tasmania (up 37.2%), South Australia (up 34.1%) and Queensland (up 17.3%) . The ACT was the only state or territory in Australia that did not report poor mobile coverage in its top 10 issues.

Among the top 10, three telecom operators saw an increase in complaints: Aussie Broadband, Dodo and Medion, which operates as Aldi Mobile.

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