EE still down as hundreds say they have no signal or mobile internet

HUNDREDS of EE customers say they are still without a mobile phone or internet signal after the network suffered an outage yesterday.

The problems began on Wednesday afternoon, with more than 1,000 issues registered by EE customers on the Down Detector outage detection site.


Where were the hotspots for client reports from 4.38 today. Image: Downdetector

Over 65% of customer reports said no internet was the problem.

The problems were widespread in London, Glasgow, Manchester and Leeds, among other places.

An EE spokesperson said: “Some customers are having issues making calls and using data on our network.

“We are working as quickly as possible to resolve this issue and we are truly sorry for any inconvenience caused.

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“EE broadband and landline services are unaffected and customers can use Wi-Fi calling to stay connected.”

It comes as thousands of revelers head to the Glastonbury Festival this weekend, of which EE is an official partner.

Affected customers took to Twitter to express their frustration over the outage.

One user said, “I lost all signal on my phone. I can’t even get 3g/4g. Is the network down?”

Another user said, “The network being down is LONG.”

While another user added, “Are there any network issues? Can’t find a signal and rely on wifi? Many calls dropped due to no signal over the past last few weeks.”

EE responded to this client, “I’m really disappointed to hear that, and it’s absolutely something we can look into for you, because I understand it must be so frustrating.”

Can I get compensation?

Compensation is offered if you are a customer affected by broadband outages.

But unfortunately this is generally not the case for mobile networks.

However, you may still be entitled to compensation from EE if you suffer a mobile phone breakdown.

EE has previously said that any customers affected by outages can contact its customer service team who will consider compensation on a case-by-case basis.

Other mobile companies such as Three have already offered customers up to £20 off their bills following a nine-hour signal outage.

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Ofcom says that, depending on the circumstances, your phone operator may need to reimburse you while repairs are in progress, leading to breakdowns.

And if repairs take longer, you may be eligible for an additional refund or credit to your account.

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