Five minutes with Infosys Consulting on mobile technology

Could you start by introducing yourself and tell me a bit about your company and its involvement in the supply chain industry?

I am Paul Dillon, Managing Partner in Europe for Infosys Consulting in charge of our consumer, retail and logistics sectors. Infosys Consulting’s vision is to help the world’s best-known brands create a path for sustainable growth by harnessing the power of disruptive technologies. We help many large consumer goods, retail, freight and logistics companies transform their supply chains to be more predictable, efficient and secure, by implementing digital automation capabilities , data, mobile and smart.

What is mobile technology and what are the benefits of using this technology in the supply chain industry?

Growing range of supply chain related applications and features for smartphones and other mobile devices add considerable portability to supply chain management. Until now, they have mainly been used to improve the flow of information throughout the supply chain, for example to transmit monitoring data and reports, or to send alerts as soon as a process has occurred. ‘deviates from the calendar. These functions – control, tracking, messaging and timing – are also very useful for supply chain management (SCM) and execution and have great potential to improve productivity, improve responsiveness to customers and reduce downtime. shutdown of employees.

This is good news at a time when customer expectations are moving beyond real-time tracking. Shippers of perishable goods, for example, need temperature-controlled environments for their cargo, so the temperature must be tracked and recorded throughout the journey.

The range of potential smartphone applications is seemingly endless – from basic visibility and traceability to order and warehouse management solutions to transportation management systems. The applications will also enable supply chain managers to react quickly to operational issues, make informed decisions based on up-to-date information and take appropriate action. There are other options, such as managing carriers or controlling freight costs. SCM applications will improve our ability to manage supply chains just about anywhere, as long as there is a Wi-Fi or mobile signal.

Why should supply chains adopt mobile technology?

Mobile devices are increasingly used by supply chain managers to access information from their supply chain systems or host business systems. In addition to tracking information, these devices also scan documents and capture signatures. From a supply chain perspective, scanning product barcodes using internet-connected mobile devices allows transportation information (in real time) to be recorded at every stage, from retailer to retailer. customer (delivery tracking).

Using this information, the customer can be informed of the status of his order. Transparency in supply chains is a priority for companies today. Who I buy from, and who do people I buy from, are issues that companies try to gain better visibility on. Interesting innovations occur when a company begins to use a mixture of satellite data and cell phone data to track where its raw material is coming from.

How can advanced technologies such as cloud, IoT and 5G help the supply chain drive greater value from mobile technology?

Cloud computing can be used effectively in supply chain activities such as planning and forecasting, logistics management, procurement and procurement, as well as service and parts management. The IoT (smart tagging) improves inventory management by providing real-time visibility of inventory and giving a clear view of the amount remaining, thereby reducing out-of-stock and overstock issues. Companies are using IoT for fleet management to help manage maintenance schedules and daily vehicle use, automate asset tracking, and measure driver performance. This translates into lower costs, improved efficiency, increased service, elimination of defective goods, lower transportation costs due to lower re-shipment rate and lower risk at every step of the chain. ‘supply.

Supply chains, in particular, are ripe for 5G-based capabilities to fuel the growing appetite for data to drive inventory and transportation management optimization and predictive analytics. Visibility of tracking and traceability should be the main area of ​​improvement in supply chain logistics. 5G allows you to monitor at the Inventory Management Unit (SKU) level so that you have a more detailed knowledge of the status of your product, where it is and when it will arrive to your customer.

Since the COVID-19 outbreak, how have mobile technologies helped supply chains stay operational, and how do you see their use in the future?

COVID 19 has left an irreversible change in consumer behavior, their expectations and the way they shop. We are seeing online sales explode and consumers are ready to try new channels to shop. It has put a strain on supply chains trying to meet the expectations of stores anywhere and come back anywhere.

Mobile technology plays an important role in helping supply chains meet the “Amazonization” of customer expectations. The use of portable mobile technology in warehouses can help employees fill customer orders faster, and smart robots make it even faster. Integrated mobility and Internet of Things (smart tagging) platform help reduce downtime which can negatively impact customer service. Real-time analysis of location and advancements in supply chain tracking and delivery also allows consumers to have more visibility into products in transit and to view the status of their order in transit. real time.

With near instant communication, customers can stay on top of their orders and be immediately notified of any changes. This transparency and sharing of information via mobile technology strengthens relationships and trust between retailer and consumer. By adopting a mobile-centric strategy, businesses can improve the efficiency of workforce performance, increase sales, improve the speed and scale of decision-making, and ultimately improve their ability to face the additional demands imposed by the pandemic.

How can supply chains ensure that their mobile technology remains secure?

Ssecurity is as strong as its weakest link. While enabling mobility and improving access to data are essential, the ever-expanding mobile threat landscape brings serious complications when it comes to knowing which products are safe along the chain. supply.

Typically, threats come in the form of basic social engineering on mobile devices, which introduce a variety of new entry points for attackers. Traditionally, hackers have used email as a means of computer phishing attacks, but on mobile, you should also consider social media apps, messaging apps, personal email accounts, and texting.

In order to mitigate these threats, security teams need to gain visibility into every application and establish a zero-trust access model for every endpoint in a way that does not compromise user privacy. Businesses need to ask themselves what data the app is accessing and how does it share that data? These questions help paint a picture of the risks an application can present.

From there, the next step is to create strong policies around mobile apps, as well as develop access control that protects data collected on a mobile device and stored in the cloud. This should include continued conditional access to employee endpoints to ensure that policies are enforced at all times and that device health checks are performed prior to authenticating to corporate resources. IIn addition, engaging a third-party security audit is critical to truly ensuring compliance.

Comments are closed.