Foton expands EC mobile service further north
In line with its efforts to innovate and continuously improve the customer experience, Foton Motor Philippines, Inc. (FMPI) recently held the handover ceremony for two EC Mobile Service vehicles with its dealership partners in La Union and Isabela, which is held at Foton’s assembly plant in Clark, Pampanga on September 1st.
The fire that was ignited when Foton’s EC mobile service program launched in 2018 is stronger than ever as it strives to ensure a rewarding after-sales experience for customers.
“With these aftermarket support vehicles, we’re showing everyone that we don’t just sell,” President Erroll Dueñas said during the spin. “We offer our exclusive EC Mobile service and continue to expand its reach while ensuring there is a generous supply of parts when and where customers need them.”
“For those who, for whatever reason, are unable to bring their vehicles to the dealership for service, we have our EC Mobile Service units to respond anytime and anywhere. We will get to you. Indeed, the quality and affordability is something, but it’s not everything. At FOTON, we take care of our customers beyond a deal,” said Vice President of Customer Service Lito Landicho.
These custom EC mobile units are fully equipped Gratour MT Wing vans, designed to provide efficient repair and preventive maintenance (PMS) services. They carry a full range of specialist tools, spare parts and equipment. With this simple and convenient mobile service, FOTON owners will no longer have to worry about extended downtime of their units; they can count on the after-sales service of their nearest dealer anytime, anywhere.
Isabela Senior Dealer Dennis San Juan shared his thoughts on the dealership partnership and said, “This dealership partnership…is really a big boost in our day-to-day operations, especially for the group after -sale. This gives us more confidence to visit and maintain our fleet accounts, government accounts, and even retail accounts. »
This EC mobile service provides 24/7 accessibility to customers anywhere, anytime. This feature provides solutions for unforeseen road events where the nearest dealership can provide mobile service to customers.
The rotation ceremony was attended by brand executives, led by Mr. Erroll E. Dueñas, President of FMPI, as well as representatives from FOTON La Union, Mr. Khenrick Tan, and FOTON Isabela, Mr. Dennis San Juan.
“We are going to take our after-sales service to the next level. So, instead of comparing, we are now the benchmark,” Mr. Khenrick Tan, Senior Dealer of La Union, pointed out in an interview. “It will help us a lot as we are very active in…visiting our fleet and building service caravans. Now it will make it easier for us and our customers,” he added.
This venture shows the company’s commitment to its goal of providing EC Mobile Service to the rest of the country, in addition to the first select group of dealers extending this support.
These EC mobile service trucks bring a knowledgeable technical team to meet customers’ vehicle needs, complete with tools and equipment, as well as essential parts with ideal compatibility and authenticity. Customers only need to contact their nearest FOTON dealer, and competent 24/7 service will be guaranteed.
Customers can visit Foton’s website for more information or call their helpline at 0999-999-9998.