How Samsung’s mobile technology is fueling a new era of connected agents – Samsung newsroom canada

Provided by the Belleville Police Department

All law enforcement personnel take the vital oath to serve and protect their community. Honoring this commitment takes courage, teamwork and critical thinking, but as Belleville Police Department in Eastern Ontario, access to the right tools and information is equally high.

After noticing inefficiencies in their information sharing processes a few years ago, the Belleville Police Department undertook a major technology upgrade project to improve the way officers retrieve and manage information. One of the biggest gaps to be filled was the lack of technology in the officers’ patrol vehicles. Compared to other departments at the time that had on-board computers, Belleville agents were only equipped with a car stereo and mobile device to make calls and access emails while on the road. .

Without a way to easily retrieve critical 911 dispatch records and information, agents had to rely on dispatch to receive and relay information requests. Radio traffic quickly reached an all-time high, which reduced the effectiveness of the channel as a method of communication. Delays in receiving updates, communication issues or missed information requests were a daily reality.

“With a full view of what’s going on, we can proactively take calls before the dispatcher even assigns them, which has made us much more collaborative as a service. – Constable Jordan Wells, Belleville Police Department

As the development of industry-specific mobile applications developed, agents gradually saw the use cases for their mobile devices increase. Access to dispatch application and case management system on their phones enabled them to retrieve dispatch and database information independently. However, accessing this information in a small portable form had its limitations. According to Agent Jordan Wells, a 3-year veteran of the Service, the small screen made it difficult to interact with apps. “Trying to perform a license plate check on the phone was difficult due to its small screen and interface,” he said. “Most of the time I got the entrances wrong and had to stop a vehicle to do a check, instead of running it on the spot to determine if it was even necessary to stop them in the first place. “

After scouring the market for a solution to help officers expand the use of their mobile device, the Belleville Police Department stumbled upon innovative technology from Samsung, which prompted them to equip all officers with Samsung smartphones. Galaxy S10 +.

Samsung DeX: empowering agents to do more with their smartphones

Samsung was aware of a gap in the market for a solution that would help frontline industries be more productive in the field. In 2016, Samsung and the Belleville Police Department teamed up to equip patrol vehicles with technology that would allow officers to access information independently. Instead of looking to install new PC solutions in cars, Belleville took advantage of technology already built into Galaxy S10 + smartphones that officers were already carrying, called Samsung DeX.

DeX is an app that allows agents to extend their mobile device into a desktop-like experience by simply connecting a keyboard, mouse, and monitor. Belleville Police Department Systems Network Administrator Joe Myderwyk believes DeX was an ideal solution for patrol vehicles because aside from installing the peripherals, all officers needed to get started was an adapter or an HDMI cable. “It was something that we had already considered, having technology that would provide them with additional real estate in the vehicle,” he said. “DeX made that possible, by allowing us to take that 5-inch phone screen and explode it into a usable computer terminal. “

As soon as agents place their phones in the connected docking station, DeX is triggered, giving them the ability to more easily view mobile apps on a larger monitor. In addition to a larger view of applications, DeX allows agents to interact with them in a more user-friendly way. With resizable windows, drag-and-drop functionality, and the same keyboard shortcuts as PC users, agents interact with applications as they would on their desktops.

The ability to view apps on a bigger screen has been a game-changer, Myderwyk says. “The ability for agents to see incoming live 911 calls, incident priority and available dispatcher notes has been our greatest achievement to date,” he noted. “Since they relied on everything being transmitted over the air, having this information handy is something the agents weren’t used to.”

This new ability to receive dispatch updates in real time has not only helped reduce radio traffic (this channel is now reserved only for the most critical updates), it has also helped to speed up response times to incidents. “I would say having this enlarged view of the 911 incident map, seeing exactly where the activity is taking place and having agents sort calls based on their proximity to them, cut our times by 2-3 minutes. response, “Constable Wells noted. “With a full view of what’s going on, we can proactively take calls before the dispatcher even assigns them, which has made us much more collaborative as a service. “

Support agents’ mobility needs

With much of the work of remote agents, it was vital to increase the usability of their mobile devices from an operational standpoint. With DeX allowing agents to use their phones much like a desktop computer, agents were at the forefront of a new era of productivity. They were able to take advantage of the portability of the Galaxy S10 + with the added option of using it as a PC; all without having to carry additional equipment.

According to Agent Wells, this gave him the ability to do more work on the road and seamlessly switch from tasks that can only be done remotely to those that require DeX’s desktop functionality. “Most of the time when I’m outside the vehicle responding to a domestic scene, I take my phone with me to take a witness statement or capture footage,” he noted. “When I get back in the car, I can put the phone back in the docking station and trigger DeX to download and use that data in a simpler and more intuitive way. “

Provided by the Belleville Police Department

DeX also helps facilitate remote reporting for officers, gradually reducing the need for them to return to headquarters to complete their administrative work. Myderwyk notes that this ability aligns with the Service’s end goal of making agents more efficient on the road. “We hope to go further and never have agents in the office,” he said. “They will be able to fill out their paperwork, fill out forms and manage digital evidence right from the DeX station inside their vehicles. “

“DeX takes the mobile phone and makes it the brains of the operation, it’s a platform that was really designed for the future of business and law enforcement. – Joe Myderwyk, Systems Network Administrator, Belleville Police Department

Advance the vision of the “connected officer”

Myderwyk believes law enforcement as an industry is on the cusp of a new, tech-driven era, powered by the smartphone and DeX. Myderwyk says DeX use cases will only grow as more mobile apps are developed for the industry. “As more and more mobile applications are created for law enforcement-related tasks, the greater the need for DeX will be, as officers will need this expanded view of themselves.” , did he declare.

In terms of the benefits the service has gained from using DeX, Myderwyk thinks this is just the tip of the iceberg. Along with greater efficiency in the way work is done and day-to-day tasks are managed, DeX has helped foster a culture of collaboration among agents: launch where and when it makes sense, ”he said. He personally noticed that the demand for DeX was increasing as agents began to notice a reduction in the time spent doing administrative work.

With DeX in its toolbox, the Belleville Police Department is on track to empower a new generation of highly mobile and highly connected officers on the front lines. A vision, Myderwyk notes, that wouldn’t be possible without DeX. “DeX takes the cell phone and makes it the brains of the operation,” he said. “It’s a platform that was really designed for the future of business and law enforcement. “

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