Is network 3 down? Reports of three data and mobile internet service issues
3 (three) customers reported outage issues with their mobile and internet data and connection to the service.
Reports began to appear on Down Detector, a website crash reporting service, around 6:16 a.m. on December 11.
The worst affected areas appear to be Leeds, Manchester, Bradford, London, Liverpool, Nottingham, Birmingham, Glasgow and Sheffield.
More than 300 customers seem to be affected by the 3 (three) outage with 79% of reports related to mobile and internet connection problems.
During this time, 8% of customers reported a “blackout” via Down Detector.
3 (three) mobile connection and internet service issues
Three currently has no warnings regarding loss of service or mobile internet data connection through the website’s network health checker.
But 3 (Three) responded to several affected customers via Twitter, describing “coverage issues.”
The ThreeUKSupport account said, “We are aware of the coverage issues and these have been flagged as a priority for our team. We are currently working to recover and prepare them for our customers.”
Sorry to hear about these issues. We are aware of the coverage issues and these have been flagged as a priority for our team. We are currently working to put it back in place and prepare it for our customers. Thank you for your patience! -Noor
– ThreeUKSupport (@ThreeUKSupport) December 11, 2021
It appears that 3 (three) mobile customers lost their 4G internet connection as of Friday evening.
A customer from Three said, “Is there some kind of blackout with 3? My 4G on my phone seems to have been down since Friday and 24 hours later it’s still down.
“Bars are showing but when I try to load YouTube Twitch Jr Twitter takes a long time and the images / thumbnails refuse to load.”
Another report via Down Detector included: “I just lost the entire network 3”.
A customer told Down Detector: “I lost connection with Three near Glasgow. Nothing works !
Another said: “I lost all connections with 3 here in Manchester, no 5G, 4G no hotspot or whatever, it was working until around 7:30 am.”
When will the 3 (three) mobile network outage be corrected?
A customer appears to have been told via 3 (Three) customer support that the mobile company has “no deadline” for resolving issues.
– Lee Burkitt ️🌈 🇪🇺 🇪🇸 🇬🇧 (@burkitt_lee) December 11, 2021
A message from a customer support assistant reads: “We are aware of this and are working to resolve this issue as soon as possible and wish I could have helped you, but this is an unexpected situation for Three which is the reason why you are faced. problem while using internet, which has been affected for many other users, our engineers are working on it and we have no deadline at this time, but please rest assured that this is affected for all users and will be fixed as soon as possible. ”