Mainly mobile and internet service back in Canada after outage
TORONTO (AP) — Rogers Communications Inc. announced Saturday that it has restored mobile and Internet service to “the vast majority” of customers after an outage that lasted more than 15 hours.
The disruption, for which the Toronto-based telecommunications company offered no explanation, began Friday morning. This left many customers without mobile and internet service and caused problems for 911 services, debit transactions and even Service Canada’s beleaguered passport offices.
In a tweet, Rogers said some customers may experience delays getting back to full service as its network comes back online and traffic volumes return to normal.
“Our technical teams are working hard to ensure that the remaining customers are back online as quickly as possible,” the tweet read.
“Once again, we sincerely apologize for the disruption this has caused our customers and will proactively credit all customers.”
Interac said its services are fully available again after debit transactions halted due to the Rogers network outage.
Tony Staffieri, chief executive and president of Rogers, said in an open letter that the company apologized for the service disruption, but offered no explanation for the outage or the number of customers affected.
Staffieri said Rogers is committed to understanding the cause and will make changes to meet and exceed expectations going forward.
The outage began early Friday and extended into the evening, prompting businesses and organizations to notify customers that their operations were being affected by Rogers and to expect delays and service disruptions. .
The outage forced the postponement of The Weeknd’s tour stop at Toronto’s Rogers Centre. The Toronto date was one of only two set for Canada.
Among the more serious repercussions of the outage were warnings from police in Toronto and Ottawa, who reported connection problems when people called 911.
Many Rogers customers scrambled to find internet service, heading to cafes to connect and swap stories about the outage.
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