NCA orders mobile service providers to refrain from spamming consumers

The National Communications Authority (NCA) has sent a directive to mobile network operators, value-added service providers and content aggregators to refrain from sending unsolicited messages and calls to consumers.

The Authority wants consumers to report to their service provider any message received to which they have not consented.

The Authority is also reportedly developing a no-text/call (DNT/C) portal for subscribers to report and submit details of their complaints.

The portal, once deployed, will allow consumers to enter details of violations so that MN0s, who will be connected to it, can take the necessary action. ONT/C details will be announced laterr. »

According to the Authority, it had noted with great concern complaints about the wave of unwanted calls and text messages sent to consumers.

He advised service providers to ensure that subscriptions to these services are a two-step process, adding that proof of consumer consent must be kept.

The NCA said it had previously ordered MNOs, VASPs and content aggregators to cease all automatic/consentless consumer subscriptions and to immediately reduce the transmission of all UEC and other marketing messages.

Prior to this directive, the NCA, in conjunction with the Data Protection Commission, had taken certain steps to ensure that advertisers/ORMs, VASPs and content aggregators transmit electronic communications only to consumers who have consented to the service,” did he declare..

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