Poor Integration Destroys Benefits of Mobile Technology, SOTI Report Says – Latest Trends in Digital Transformation | Cloud News

Up to 87% of U.S. companies agree their organization needs to improve agility and adaptability in unprecedented scenarios

2021 is witnessing a mobility revolution, becoming a necessity for business continuity. In fact, it is predicted that mobile operators will invest US $ 900 billion in upgrading their services to meet the growing demand for mobile connections and technologies by 2025. However, poor integration threatens the potential of mobile phones. companies in a pivotal year for corporate mobility, new research finds. report from IoT and mobile device management solutions provider, SOTI.

To better understand the impact of mobile technology over the past year as well as how organizations can position themselves at the forefront of the post-pandemic mobile revolution, the SOTI report, A decisive year: report on the state of mobility 2021, surveyed 1,400 IT decision makers in eight countries (United States, Canada, Mexico, United Kingdom, Germany, France, Sweden and Australia).

Investing in mobile technology in 2021: seize the opportunity or simply survive?

As organizations embrace digital transformation to better manage the impact of the global pandemic, it becomes increasingly crucial for leaders to fully integrate mobile technology into their core workflows to capitalize on its potential to deliver. intelligence and flexibility within the whole company. SOTI found that more than 61% of U.S. companies have invested in mobile technology or mobile security in the past year, but up to 73% admit their technology must have improved data analytics, troubleshooting and problem solving.

Almost 87% of U.S. business leaders also agree that their organization can do more to improve agility and adaptability to new scenarios, and that employees would be more productive (90%) and engaged (88%). they had the right technology in place. Additionally, over 81% agree that their organization’s C-Suite understands the importance of mobile technology much more now than it did before the onset of the coronavirus pandemic. This indicates that the key to the most effective use of mobile technology is emerging as an organizational priority.

But, it was not all smooth sailing. More than half of respondents in the United States (57%) said their organization’s mobile device portfolio has grown, but the increase in the number of devices has proven difficult to manage. This shows that companies may not have the right device management technology in place, or they may not have anything at all. Many existing tools do not adequately help organizations troubleshoot device issues or manage devices. This results in increased downtime, lost productivity and revenue.

Meanwhile, 46% say their organization is not using mobile technology to adapt to the challenges of the post-pandemic market. The challenges for these companies have been to fully integrate the technology into their day-to-day operations and expand its potential, leading nearly three in four (72.3%) of U.S. decision makers to agree that their business needs better business intelligence to deal with unforeseen future problems. , as well as better tools for diagnosing issues before they become a problem (73%).

“As organizations have both realized the importance of mobile technology and increased its spending, there is still work to be done to increase adoption and efficiency.” noted Shash Anand, vice president of product strategy at SOTI. “To take full advantage of the benefits of mobile technology, businesses need smarter, more accurate systems to monitor, troubleshoot and optimize mobile devices that not only handle problems in real time, but also plan for any unprecedented challenges. “

Planning a post-pandemic market

The covid-19 pandemic, lockdown and changes in consumer behavior have accelerated the company’s digital transformation by about six years.

Anand adds, “Companies are faced with the prospect of a post-pandemic market that is more fluid, more digital, more dynamic and marked by a rise in consumer demands and employee expectations. For businesses, this represents both a challenge and an opportunity. The challenge is to meet these changing customer expectations, adapt to current climates and remain flexible to change with the right technologies.

The mobility revolution quickly spread to all areas of activity. To avoid growing pains and ensure maximum efficiency and productivity, as well as the best user experience, organizations must integrate and manage multiple form factors, operating systems, and legacy systems. This is reflected in the findings, with business leaders saying their organizations need the following after the pandemic:

Better data analysis, troubleshooting and problem solving capabilities 73.30%
Better tools for diagnosing problems before they become a problem 72.70%
Better business intelligence to help manage unforeseen future problems 72.30%
Improved user security and authentication on all mobile devices 68.30%
Ways to better manage their expanded portfolio of mobile devices 57%

To look forward

In the immediate term, the pace of change will continue. In the next 12 months, more than two-thirds (73.7%) of organizations plan to increase their spending on mobile devices, systems and / or security, while more than half (55%) of organizations will increase their spending cloud / employee monitoring software and 59% plan to invest in technology for better integration of devices and systems and / or replacement of existing systems. Additionally, 94% of U.S. decision makers believe their organization’s mobile technology is suited to enable employees to work remotely, illustrating the readiness for a post-pandemic workforce and the changes to attract a larger tool to talents.

Anand concludes, “While we are seeing a clear interest in technology from U.S. leaders, there are still significant efficiencies and cost gains to be made by better integrating these technologies into workflows, employee practices, and business. client experience. Only with the right intelligence can IT decision makers avoid downtime and preemptively optimize to stay competitive in a crisis.

A decisive year: report on the state of mobility 2021 can be downloaded here.

Read more: Understand the reason for the global outage of Facebook, Instagram and WhatsApp.

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