Privacy issues plague 97% of mobile internet users: study

October 19, 2022

DHAKA – According to a study, about 97% of mobile internet users in Bangladesh are concerned about the privacy and security of their mobile device.

The same percentage are worried about not having the skills to keep up with technological changes.

The study titled “Digital Lives Decoded” was conducted by the Asia division of Telenor, the parent company of Grameenphone.

The findings of the study were revealed at an event at Sheraton Dhaka yesterday, where Jorgen C Rostrup, Chairman of Grameenphone and Director of Telenor Asia, was present.

The study involved 8,000 mobile internet users in eight markets – Bangladesh, Indonesia, Malaysia, Pakistan, Philippines, Singapore, Thailand and Vietnam – in South and Southeast Asia, marking Telenor’s 25th anniversary in Asia.

The Bangladeshis surveyed are the most affected users. Younger respondents are more concerned, with 68% being Gen Z and 69% Gen Y.

The study involved 8,000 mobile internet users in eight markets, including Bangladesh, in South and Southeast Asia.

According to the study, around 91% of Bangladeshis surveyed believe that mobile usage improves quality of life.

Almost all respondents said they kept their phone with them for a significant part of the day, and one in five never got rid of their phone.

However, around 71% of Bangladeshis surveyed believe they find a good balance when it comes to using technology.

In Bangladesh, 91% of users use their phone for at least half of their day, and 20% of respondents always use their phone.

The acceleration in digital adoption over the past two years has shown no signs of slowing down, with 73% of Bangladeshis expecting to increase their mobile usage in the next 12-24 months, the study finds. .

The study shows that people are optimistic about the potential of mobile technology to help them lead more sustainable lives.

Some 74% of Bangladeshis surveyed believe that digital access is very beneficial for leading a greener life.

Additionally, 69% of Bangladeshis surveyed believe the biggest benefits are in the areas of reduced paper use and waste, while 74% said they could communicate more effectively.

The study also highlighted the greater potential of mobile usage.

Respondents believe that mobile connectivity can play an important role in promoting inclusion, with mobile connectivity ensuring better access to essential services such as education (64%) and health services (55%) for the people.

Interestingly, the study also found that more women than men find mobile connectivity has improved their options for working and generating income, while helping them achieve greater efficiency and productivity.

“Compared to before the pandemic, mobile data usage has more than doubled in most Asian markets, reshaping the way we communicate at work and at home. This study also revealed where digital gaps remain,” Rostrup said.

“The need to understand these gaps is becoming increasingly important for policymakers, businesses and individuals. The lessons learned from this study can thus serve as a map of where to close the widest digital divides,” he said.

Yasir Azman, CEO of Grameenphone, said he was happy to see their efforts paying off, as connectivity has been instrumental in ensuring equal opportunities for all.

“We hope that the ongoing digitalization and innovation will lead to a sustainable and better future,” he said.

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