Some Singtel users are facing 4G and 5G mobile service issue

Some Singtel users have been facing intermittent issues accessing their mobile services for nearly 24 hours. (Reuters file photo)

SINGAPORE — Some Singtel users experienced intermittent problems accessing their mobile services on Thursday and Friday (September 23).

In a Facebook post late Thursday, Singtel said it was aware that some customers may experience issues accessing 5G and 4G mobile data.

“Our engineers are currently investigating and we will provide updates as they become available. Thank you for your patience as we work urgently to resolve this issue,” he added in a post at 8:13 p.m.

In an update at 9:55 p.m., Singtel said it had fixed the issue.

However, in a separate Friday noon post, he wrote that some customers may still be having trouble accessing their mobile services.

“Our engineers have been working through the night to improve our services, which may have resulted in sporadic loss of signal. Affected customers can regain connectivity by turning their phones off and on again.

“We realize this situation is not ideal, but rest assured that we are doing our best to resolve this issue and will provide updates as soon as possible. Thank you for your patience.”

In an update at 9:30 p.m., Singtel said the issue had been resolved. “We deeply apologize for any inconvenience this has caused to affected customers. Our engineers will continue to closely monitor our network and are investigating thoroughly to ensure the issue does not reoccur.”

In response to Singtel’s earlier message on Friday, a number of Facebook users who are believed to be customers of the telecom operator wrote to complain about the issue.

One Jessica Lee said turning the phone on and off isn’t “ideal” for customers: “How many times do I have to do this a day to get my signal when I’m still paying so much?” »

Another Facebook user, Owais Aryan, said, “My phone went to Indonesia again. It’s two days in a row! I hope Singtel will review my/our bills for those affected.”

One person pointed out that Singtel had been given 16 hours to resolve the issue and asked it to send a short message service to all of its users to alert those affected, especially if its hotline is busy.

A Paul Anthony MusicHaven Soh said: “Users can’t know that online if the connection is interrupted. Eh, imagine if someone is facing an emergency or has a heart attack, how are you going to respond to it when someone ‘one dies…?’

Do you have a tip for the story? E-mail: [email protected].

You can also follow us on Facebook, instagram, ICT Tac and Twitter. Also see our South East Asia, Foodand Games channels on YouTube.

Yahoo Telegram Singapore

Yahoo Telegram Singapore

Comments are closed.